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Legal Notice

BOOKING AND ACCOMMODATION TERMS AND CONDITIONS – CALMA STAYS

1. IDENTIFICATION OF THE PARTIES

This document establishes the Terms and Conditions (the "Contract") governing the contractual relationship between:

On the one hand, the operating company:

Company Name: Promotora San Miguel Tenerife S.L. (hereinafter, "Calma Stays")
NIF (Tax ID): B38052643
Address: Calle los Sauces, nº21, 38350, Tacoronte, Santa Cruz de Tenerife, Spain.
Email: info@calmastays.com
Office Phone (09:30-14:30): +34 922 938 510
Emergency Phone (Out of hours): +34 822 778 822

And on the other hand, the individual making the reservation (hereinafter, the "Guest"), who declares to be over 18 years of age and have the necessary legal capacity to contract the services offered. The Guest is responsible for the accuracy of the data entered and the behavior of all their companions.

2. PURPOSE OF THE CONTRACT

The purpose of this contract is the provision of tourist accommodation services in the contracted modality (Apartment in the "11 Holiday Homes" complex or external Vacation Home), in accordance with current tourism regulations in the Canary Islands. This contract does not constitute a residential lease, and it is prohibited to use the accommodation for purposes other than tourism or vacation. Meal services (food) are not offered. All properties are duly registered in the corresponding Tourism Registry.

3. BOOKINGS, PRICES, AND PAYMENT

Confirmation: The reservation is considered confirmed once the Guest has accepted these Terms and Conditions and has made the initial payment.
Prices and Taxes: All prices include the applicable Canary Islands General Indirect Tax (IGIC). There is currently no tourist tax in this locality.
Payment Conditions:
- Payment of 30% of the total reservation amount is required to confirm the booking.
- The remaining 70% will be charged automatically on the day of arrival (check-in) to the payment method provided by the Guest.
Authorization of Charges: The Guest expressly authorizes Calma Stays to make the charges corresponding to the reservation, as well as possible charges for additional services, penalties, or damages described in this contract.

4. CANCELLATION POLICY

In case of cancellation by the Guest, the following charges will apply based on the initial payment amount (30% prepayment):

From the booking date until 22 days before check-in: A charge of 3% of the initial payment will be applied. The remainder of the initial payment will be refunded.
From 21 days before until the day of check-in: A charge of 100% of the initial payment will be applied.
No-Show: If the Guest does not show up, a charge of 100% of the initial payment will be applied.

5. CHECK-IN AND CHECK-OUT

Schedules:
- Check-in: From 17:00h (5:00 PM).
- Check-out: Until 11:00h (11:00 AM).
Self-Service Procedure: Check-ins and check-outs are autonomous. The Guest will receive detailed instructions and access codes at least 24 hours before arrival, provided they have completed the mandatory online registration.
Physical Reception: We have an office/reception open from 9:30 to 14:30 for assistance, except for specific exceptions due to operational needs.
Early Check-in / Late Check-out: Offered free of charge provided that availability and cleaning schedules allow. As availability can only be verified at the last minute, confirmation or denial will be communicated the day before the arrival date (for Early Check-in) or the day before the departure date (for Late Check-out).

6. MANDATORY TRAVELER REGISTRATION (ONLINE CHECK-IN)

In accordance with Spanish legislation (Organic Law 4/2015 on the Protection of Citizen Security and Royal Decree 933/2021), it is mandatory to register all travelers over 14 years of age and communicate their data to the State Security Forces and Corps.

The Guest is responsible for completing the online verification process (through our platform Enso Connect and the provider Chekin.com) before arrival, providing the ID or Passport of all occupants over 14 years of age. Access to the accommodation will be denied if this legal requirement is not met.

7. SERVICES AND SUPPLIES

Utilities: Consumption of water, electricity, and internet access (Wifi) are included in the price. Responsible use is requested.
Welcome Amenities: A complimentary pack is provided upon arrival (water, wine, cheese, coffee, oil, vinegar, salt) and basic hygiene and cleaning products (soap, shampoo, body cream, conditioner, detergents, cloths, sponge, etc.). These items are an initial courtesy and are not replenished during the stay.

8. CLEANING AND LINEN POLICY

8.1. For accommodations in the Complex (11 Holiday Homes):

Frequency:
- Stays of +5 nights: Cleaning every 3 days (starting from the 4th day).
- Stays of 4 and 5 nights: A single cleaning mid-stay.
Includes (30-60 min): Sweeping, mopping, dusting and bathroom cleaning, trash removal. Change of sheets (except the day before departure; please leave beds clear). Change of towels (if left on the bathroom floor).
Does Not Include: Cleaning of the kitchen or the barbecue.
Waiver: The Guest can opt-out of the service by contacting reception.

8.2. For External Vacation Homes (VV):

Cleaning: Only the final cleaning is included. There is no intermediate cleaning.
Sheets: A complete change per bed is provided. If additional clean sheets are desired, the Guest must bring the used ones (in the provided blue Ikea bag) to the reception and pick up a new kit (service cost €10, subject to changes in the cost policy).
Bath Towels: Two large and two small towels are provided per person. They can be exchanged for clean ones at reception (service cost €1/towel, subject to changes in the cost policy).

8.3. Beach Towels (All accommodations):

One beach towel is provided per person. Exchanging it for a clean towel has a cost of €2 (payable by card) and is done at the lifeguard station of 11 Holiday Homes. Alternatively, the Guest can wash them in the accommodation (all have a washing machine and drying rack).

9. RULES OF USE AND COEXISTENCE

The Guest agrees to make appropriate use of the accommodation and to respect the rules of coexistence and rest.

Occupancy: It is strictly forbidden to accommodate a number of people exceeding the maximum capacity indicated in the reservation.
Visits: Visits by non-staying persons are allowed only during daytime hours inside the apartment. In the pool area (if applicable), the total occupancy (guests + visitors) cannot exceed the maximum occupancy of the reserved apartment.
Parties and Noise: Parties, events, and any activity that disturbs the tranquility of the environment are expressly prohibited. The absolute silence schedule must be respected from 21:00h (9:00 PM) to 09:00h (9:00 AM).
Smoking: Smoking is prohibited inside the accommodations. Smoking is only allowed in outdoor areas (terraces, balconies).
Commercial Use: It is not allowed to use the accommodation for commercial activities, professional photo shoots, or filming without prior written authorization from Calma Stays.

Serious breach of these rules may lead to immediate eviction from the accommodation without the right to a refund.

10. PET POLICY

Calma Stays accepts pets under the following conditions:

Pet Fee: A single supplement per pet is applied to cover extra cleaning and the Welcome Pack:
- Stays of 2 to 5 nights: €50 per pet.
- Stays of 6 nights or more: €10 per night, per pet.
Welcome Pack: Includes food and water bowls, leash, hygiene bags, treats, and a cooling mat.
Access Restrictions: Due to health regulations, pets are not allowed in the pool area.
Dangerous Breeds (PPP): By internal policy, dogs classified as potentially dangerous breeds (PPP in Spain) are not admitted.
Responsibility: The owner is responsible for the pet's behavior and any damage it may cause.

11. DAMAGES, LOSSES, AND PENALTIES

Although a prior deposit is not required, the Guest is responsible for any damage, breakage, or loss caused in the accommodation, furniture, or common areas during their stay that exceeds reasonable wear and tear from ordinary use.

Condition at Departure: The accommodation must be left in a reasonable state of order and cleanliness. This includes taking out the trash and leaving the kitchen tidy (clean dishes).
Penalties: Calma Stays is authorized to charge the following penalties to the provided payment method:
- Extreme dirt or extraordinary cleaning: €100.
- Smoking inside the accommodation (cost of deodorization and special cleaning): €150.
- Loss of steel pool cups (11HH): €15 per cup.
- Cost of repair or replacement of damaged items.

12. SPECIFIC POOL RULES (11 Holiday Homes Complex)

The pool area is an oasis of tranquility. All pools are heated year-round. Please follow these rules:

Pools:
- Main Pool (25°C): All ages.
- Relax Pool (33°C): Reserved for those over 14 years old and babies who are not yet walking. Maximum tranquility required.
- Children's Pool (28°C): Up to 6 years old.
Area Hours (General): From 8:00h to 00:00h (midnight). A perimeter alarm is activated from 00:00h. Access outside these hours is prohibited.
Safety and Hygiene Rules (MANDATORY):
- NO GLASS: It is strictly forbidden to bring any glass objects (cups, bottles, etc.) into the entire enclosure.
- Shower: It is mandatory to shower before entering the water.
- Minors: Children under 12 must always be supervised by an adult.
- Pets: Animals are prohibited.
- Food/Drink: Eating or drinking inside the water is not allowed.
- Ambiance: Maintain an appropriate volume and avoid disruptive games.
Sunbed Policy (11 Holiday Homes Guests): A group of sunbeds per apartment is guaranteed. They must consult the lifeguard from 9:00h for daily assignment. If they are not going to be used for more than 2 consecutive hours, belongings must be removed.
Access for External VV Guests:
- Hours: They can use the pools only during the lifeguard's hours. Once the lifeguard leaves, access will be blocked.
- Sunbeds: They must exclusively use the sunbeds in the San Miguel Village residents' community area.
Maintenance: Calma Stays is not responsible for temporary closures due to eventual breakdowns or necessary maintenance that are not the express fault of the operation, nor for the time required for their repair.

13. COMPANY LIABILITY

Calma Stays will not be responsible for theft, robbery, or loss of personal belongings of guests inside or outside the accommodations, nor for cuts in supply (water, electricity, internet) caused by third parties outside the company.

14. DATA PROTECTION

Personal data provided will be processed by Promotora San Miguel Tenerife S.L. in accordance with the GDPR and the LOPDGDD. For more information, consult our Privacy Policy.

15. APPLICABLE LAW AND JURISDICTION

This contract is governed by Spanish law. For the resolution of any dispute that may arise, the parties submit to the jurisdiction of the Courts and Tribunals of Santa Cruz de Tenerife, expressly waiving any other jurisdiction.

Last updated: November 10, 2025.

COOKIE POLICY – CALMA STAYS BOOKING ENGINE

1. INTRODUCTION AND DATA CONTROLLER This booking engine, operated using Avantio technology, uses cookies to ensure the functionality of the booking process and improve your experience. The data controller responsible for the data collected is Promotora San Miguel Tenerife S.L. (NIF: B38052643; Email: info@calmastays.com).

2. WHAT ARE COOKIES? Cookies are small text files stored on your browser that allow the website to remember your actions, preferences, and the data necessary to complete the reservation over a period of time.

3. TYPES OF COOKIES USED IN THE BOOKING ENGINE We use the following categories of cookies, which you can manage through our settings panel (accessible via the "Settings" button on the initial banner):

A. Necessary – Always activated These cookies are essential for the technical operation of the booking engine. They enable navigation, the use of basic functions, and the management of the booking process (for example, remembering selected dates and maintaining a secure session). The booking process cannot function properly without these cookies.

B. Functional – Optional Functional cookies provide the user with information that enriches the browsing experience. They may include features such as displaying the weather forecast based on the accommodation's location or other non-essential customizations. They will only be activated with your consent.

C. Statistics and Analytics – Optional These cookies collect information regarding the use of the site, such as time spent and content visited. The main objectives are:

To allow the anonymous identification of users and the approximate counting of the number of visitors.
Anonymous identification of the most visited content.
Detection of whether the accessing user is new or a repeat visitor. This information is used to measure performance and improve navigation. They will only be activated with your consent.

D. Marketing – Optional These cookies obtain information about the user's browsing habits in order to manage advertising spaces and offer more relevant and quality advertising content based on the user's interests. They will only be activated with your consent.

4. MANAGEMENT AND DEACTIVATION OF COOKIES

A. Through our settings panel: You can manage your consent at any time. You can accept all cookies ("Accept all"), reject all except necessary ones ("Reject"), or configure them individually by accessing "Settings" on the cookie banner and saving your preferences with "Save settings".

B. Through your browser: You can also restrict, block, or delete cookies by adjusting your browser settings. Please note that if you block Necessary cookies through your browser settings, the booking process will not work correctly.

You can find instructions for the most common browsers at the following links:

Instructions for Chrome: https://support.google.com/chrome/answer/95647
Instructions for Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Instructions for Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
Instructions for Edge: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

5. MORE INFORMATION For more information on the processing of your personal data, please consult our Privacy Policy.

Last updated: November 10, 2025.

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PRIVACY POLICY – CALMA STAYS

At Promotora San Miguel Tenerife S.L. ("Calma Stays"), we are committed to protecting your personal data, in accordance with Regulation (EU) 2016/679 General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. DATA CONTROLLER

Who is responsible for your data?

Company Name: Promotora San Miguel Tenerife S.L.
NIF (Tax ID): B38052643
Postal Address: Calle los Sauces, nº21, 38350, Tacoronte, Santa Cruz de Tenerife, Spain.
Contact Email: info@calmastays.com
Privacy Contact: protecciondedatos@calmastays.com

2. WHAT PERSONAL DATA DO WE COLLECT?

We collect different categories of data to provide our services:

Identification and Registration Data: Name, surname, type and number of identity document (ID/Passport, including image for online verification), date of issue, date of birth, sex, and nationality.
Contact Data: Phone number, email, postal address.
Reservation and Transactional Data: Reservation details, dates, contracted services, payment data (securely managed by payment gateways).
Navigation and Communications Data: IP address, information provided in inquiries or requests.

3. PURPOSES AND LEGAL BASIS FOR PROCESSING

Why do we use your data and why is it legitimate to do so?

We process your personal data based on the following GDPR legitimations:

A. Management of the reservation and stay: Formalizing the contract, managing check-in/out, providing accommodation services, and customer service.
- Legal Basis: Execution of the contract (Art. 6.1.b GDPR).
B. Traveler Registration (Public Security): Communicating mandatory data to the State Security Forces and Corps.
- Legal Basis: Compliance with a legal obligation (Art. 6.1.c GDPR) – Spanish LO 4/2015 and RD 933/2021.
C. Administrative, accounting, and tax management: Issuing invoices, managing payments, and complying with the Tax Agency.
- Legal Basis: Compliance with a legal obligation (Art. 6.1.c GDPR) – Tax and commercial laws.
D. Quality improvement and fraud prevention: Conducting satisfaction surveys and ensuring transaction security.
- Legal Basis: Legitimate interest of the Controller (Art. 6.1.f GDPR).
E. Commercial Communications: Sending newsletters, offers, and promotions of Calma Stays by electronic means.
- Legal Basis: Explicit consent of the data subject (Art. 6.1.a GDPR).

4. RECIPIENTS OF THE DATA (WHO DO WE SHARE YOUR DATA WITH?)

Your data may be communicated to:

A. Public Administrations (by legal obligation):

State Security Forces and Corps (National Police / Civil Guard).
Tax Agency (AEAT).

B. Data Processors (Service providers who process data under our instructions and with confidentiality and security contracts):

Reservation Management and PMS: Avantio.
CRM and Guest Communication: Enso Connect.
Traveler Registration: Chekin.com.
Payment Gateways: Redsys, Planet Payments, Stripe.
Accounting Management and ERP: Holded.
Maintenance and Operations: Propertycare.
Tax/Accounting Consultancy: Puenting Asesores.

5. INTERNATIONAL DATA TRANSFERS

Some of our providers (such as Stripe, Holded, or Enso Connect) may be located or have servers outside the European Economic Area (EEA). In these cases, Calma Stays guarantees that transfers are carried out with the adequate safeguards required by the GDPR, such as adherence to current privacy frameworks (e.g., EU-US Data Privacy Framework) or the signing of Standard Contractual Clauses approved by the European Commission.

6. DATA RETENTION

How long do we keep your data?

We retain your data only for the time necessary to fulfill the purpose for which it was collected and to comply with legal obligations:

Billing and Accounting Data: Will be kept for the period required by tax and commercial regulations (e.g., 6 years according to the Spanish Commercial Code).
Traveler Registration Data: Will be kept for 3 years, in accordance with citizen security regulations.
Data for Commercial Communications: Until you withdraw your consent or request to unsubscribe from the service.

7. YOUR RIGHTS

You have the right to:

Access, Rectification, Erasure (Right to be forgotten), Restriction of processing, Objection, Data Portability, and Withdrawal of Consent.

How to exercise your rights: You can exercise your rights by sending an email to protecciondedatos@calmastays.com, indicating the right you wish to exercise and attaching a copy of your ID to verify your identity.

If you believe your rights have not been adequately addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).

8. SECURITY MEASURES

Calma Stays has implemented the necessary technical and organizational measures to guarantee the security, confidentiality, and integrity of your personal data, preventing its alteration, loss, unauthorized access, or processing.

9. UPDATING THE PRIVACY POLICY

This Privacy Policy may be updated periodically.

Last updated: November 10, 2025.

LEGAL NOTICE – CALMA STAYS

1. IDENTIFICATION DATA In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) of Spain, the following data is reported:

Website Owner: Promotora San Miguel Tenerife S.L.
Trade Name: Calma Stays
NIF (Tax ID): B38052643
Registered Office: Calle los Sauces, nº21, 38350, Tacoronte, Santa Cruz de Tenerife, Spain.
Contact Email: info@calmastays.com
Phone: +34 922 938 510

2. PURPOSE AND CONDITIONS OF USE This Legal Notice regulates the access, navigation, and use of the website (hereinafter, the "Website"). Accessing or merely using the Website grants the status of User and implies full and unreserved acceptance of these conditions.

The User agrees to use the Website in accordance with the law, morality, and public order. The User is obliged to refrain from using the Website for illicit purposes or effects, harmful to the rights or interests of third parties, or that in any way may damage or impede its normal use.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY Promotora San Miguel Tenerife S.L. owns all intellectual and industrial property rights of the Website, as well as the elements contained therein (including, but not limited to, images, texts, trademarks or logos, design, etc.).

The reproduction, distribution, and public communication of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the express authorization of Calma Stays, are expressly prohibited. "Calma Stays" is a trademark currently in the process of registration.

4. EXCLUSION OF WARRANTIES AND LIABILITY Calma Stays does not guarantee the availability and continuity of the Website's operation. Any liability for damages that may be due to the lack of availability, access errors, or the transmission of viruses or malicious programs is excluded, despite having adopted the necessary technological measures to prevent it.

5. LINKS In the event that the Website provides links to other Internet sites, Calma Stays will not exercise any control over such sites and content, nor will it assume any responsibility for the contents of a third-party website.

6. DATA PROTECTION AND COOKIES The processing of personal data will be governed by the provisions of the Privacy Policy and the Cookie Policy.

7. APPLICABLE LAW AND JURISDICTION The relationship between Calma Stays and the User will be governed by current Spanish regulations, and any dispute will be submitted to the Courts and Tribunals of Santa Cruz de Tenerife.

Last updated: November 10, 2025.

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